Intent Recognition
AI agents understand what your customers mean, not just what they say.
Deploy powerful AI agents for customer query handling
Lyzr enables businesses to build and deploy intelligent AI agents that handle customer queries at scale, reducing wait times and operational costs.
Instant query resolution
24/7 customer availability
No-code AI deployment
Elevate Support
with AI Automation
Lyzr's AI agents go beyond scripted bots, understanding user intent to resolve queries end-to-end and escalating to humans when necessary.
Auto Resolution
Queries are resolved automatically without human handoff in most interactions.
Smart Escalation
Complex or sensitive queries are intelligently routed to the right human agents.
Omnichannel Ready
Deploy your AI agents across chat, email, voice, and support portals seamlessly.
Self-Service AI
Empower customers with instant answers, freeing up your team for complex issues.
Workflows
Workflows
From e-commerce refunds to banking FAQs, Lyzr's AI agents adapt to any use case, not the other way around.
E-commerce Support
Handle order tracking, returns, refunds, and product FAQs at scale.
Financial Services
Resolve balance inquiries, transaction disputes, loan status, and compliance queries.
SaaS & Telecom
Automate billing queries, plan upgrades, outage notifications, and onboarding support.
Empower your team to focus on complex problems while our intelligent virtual agents handle the rest.
Benefits of AI Agents
for Customer Handling
Cut Down Resolution Time
Our AI agents resolve customer queries in seconds, cutting average handle time.
Lower Support Costs
Deflect high-volume repetitive queries without having to expand your support team.
Higher CSAT Scores
Instant and accurate responses from our AI lead to better customer satisfaction.
Achieve True Scalability
Handle thousands of queries simultaneously without performance degradation or added cost.
Intelligent Agents
Core Capabilities
Lyzr's agents use LLMs with configurable workflows, memory, tool access, and guardrails for safe, effective deployment.
Multi-turn Memory
Agents remember conversation context to handle complex, multi-step customer queries.
RAG Knowledge Base
Ground all AI responses in your product documentation, SOPs, and support content.
Tool & API Integration
Agents look up order data, trigger refunds, or update CRM records in real-time.
Set Custom Guardrails
Define what the agent can and cannot do, with enterprise-level safety controls built in.
Human-in-the-Loop
Smoothly escalate to live agents with the full conversation context automatically.
Lyzr Vs. The Market
A Quick Comparison
| Feature | Generic AI Tools | Legacy Systems | Lyzr |
|---|---|---|---|
| Complex Query Logic | Keyword based | Limited intent logic | Full semantic context |
| API Integration | No integration | Manual batch updates | Real-time tool use |
| Context Memory | Stateless sessions | Single-turn context | Full conversation history |
| Escalation | Agent starts from zero | Partial ticket data | Full context handoff |
| Knowledge Base | Static replies | Manual KB updates | Live RAG data grounding |
| Enterprise Guardrails & Audits | No controls | Basic filtering | Granular audit trails |
| Deployment Model Control | SaaS only | Vendor cloud | Private cloud or on-prem |
| Model Choice | Single fixed model | Limited selection | Use any LLM |
| Analytics Suite | No reporting | Basic ticket counts | Live performance metrics |
| Multilingual | Single language | Add-on packages | Native multi-language |
Why Lyzr for AI Agents
Enterprise Choice
Built For Scale
Lyzr is architected for high-volume, mission-critical support environments.
Data Security
Deploy in your cloud. Your customer data never leaves your environment.
Rapid Deployment
Go from setup to live agent in days, not months, with our guided support.
Model-Agnostic
Use GPT-4, Claude, Gemini, or any preferred LLM to power your agents.
Trusted by Leaders
Across Industries
Leading e-commerce, financial services, and technology companies rely on Lyzr to automate and scale their customer support operations with intelligent AI.
Lyzr's AI agents have been a game-changer. We've automated over 70% of our inbound support volume, allowing our human agents to focus on high-value interactions. Our query resolution time is down by 90%, and we’ve seen a 15-point jump in our CSAT scores in just one quarter.
VP, CX · Global Retail Banking Group
Zero
Data exfiltration incidents
Deploy Your First AI Agent
In 4 Steps
Connect Data
Upload your SOPs, FAQs, and product docs to start.
Set Query Flows
Define intents, escalation rules, fallback behaviors, and agent response tone.
Integrate Now
Connect to your live chat, email, website, or helpdesk in minutes.
Deploy & Monitor
Go live and track resolution rates, escalations, and CSAT in real-time.
Answers to Your Common Questions
About AI Query Handling
What are AI agents for customer query handling and why use them?
AI agents for customer query handling are advanced AI systems that understand, process, and resolve customer inquiries autonomously. Unlike basic chatbots, Lyzr's agents use LLMs to manage complex conversations, perform actions, and provide accurate, context-aware support across all your digital channels.
How do AI agents improve customer service automation vs chatbots?
Traditional chatbots follow rigid scripts. AI agents use LLMs to understand intent, remember context, and provide dynamic, human-like responses. They achieve customer service automation by resolving issues, not just deflecting them.
What types of customer queries can AI agents handle?
Lyzr’s AI agents handle a wide range of tasks, from answering FAQs to processing refunds and troubleshooting. They enable automated query resolution for both simple informational requests and complex, multi-step transactional tasks.
How does Lyzr's AI agents for customer query handling work?
Our platform uses a RAG architecture. Your knowledge base grounds the AI, while an LLM provides conversational intelligence and tool integrations let it act. This ensures our AI agents for customer query handling are accurate and effective.
Can your intelligent virtual agents integrate with our existing CRM?
Yes. Our intelligent virtual agents integrate seamlessly. We offer connectors for Salesforce, Zendesk, and Freshdesk, and our flexible APIs allow custom integrations with your existing helpdesk, CRM, or other business systems.
How secure is your platform when used for self-service AI?
Security is paramount. Lyzr offers private cloud and on-premise deployment, ensuring your customer data never leaves your environment. Our platform is compliant with SOC2 and GDPR standards, with full data encryption and enterprise-grade access controls for total peace of mind.
How quickly can we deploy an agent for customer service automation?
Deployment is fast. With our simple four-step process, clients launch a fully operational AI agent in days. Our team provides guided onboarding to accelerate your customer service automation journey and ensure a successful launch.
What happens when automated query resolution is not possible?
If an AI agent cannot resolve a query, it executes a smart escalation. The entire conversation history and user context are transferred to the right human agent. This ensures a smooth handoff, so your customer never has to repeat themselves.
Can Lyzr's AI agents provide customer support in multiple languages?
Yes. Our platform supports over 100 languages out-of-the-box. The AI agents can auto-detect a user's language and respond fluently, ensuring you deliver consistent and high-quality support to your global customers.
How exactly do AI agents for customer query handling improve CSAT scores?
AI agents for customer query handling boost CSAT by providing instant, 24/7, accurate resolutions. Eliminating wait times and delivering correct information creates a faster, more reliable, and deeply satisfying customer experience overall.
Got a use case in mind?
8 weeks from use case to
8 weeks from use case to
agents running in production.
Platform, people and FDEs, all in. Bring your environment. We’ll co-build and stay until it’s
live.